Now showing items 1-5 of 8

  • Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

    Mohsin, Asad; Lockyer, Tim (Emerald Group Publishing, 2010)
    Purpose – The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in India and to help the hotel management identify areas that need attention to meet and exceed customer ...
  • Hamilton, New Zealand: Divergent attitudes when the casino came to town

    Mohsin, Asad; Lockyer, Tim (Sage Publications, 2008)
    The introduction of a casino into a community, as evidenced from a large number of studies undertaken over the years in different parts of the globe, suggests that casino business affects the community's social and economic ...
  • Hotel Loyalty

    Lockyer, Tim; Elebiary, Ahmed Mohamed Hassan (Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, 2013)
    This study focused on the crucial impact of loyalty programmes offered by hotels as a way to enhance repeat business. The study collected data using self-administered surveys completed by domestic hotel guests in New Zealand ...
  • Mega events - The impact of the Commonwealth Games on the hotel industry

    Kumar, Bhupesh; Lockyer, Tim (Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, 2013)
    This research considers the factors that affected the hotel industry over the period of the Delhi India Commonwealth Games. It begins by evaluating the accommodation pre-games anticipations for hotel rooms; it then looks ...
  • Motel accommodation: trigger points to guest accommodation selection

    Lockyer, Tim; Roberts, Linda (Emerald Group Publishing Limited, 2009)
    Purpose – The understanding of the factors that influence the selection of accommodation by guests is an important issue for international accommodation providers. The purpose of this research is to gain a greater understanding ...

Tim Lockyer has 5 co-authors in Research Commons.

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